Internet World

Posted by Chris Mc @ 7:11am GMT

A comprehensive report released by Aberdeen and titled, Master Data Management: The Approach Determines the Results, found a significant correlation between the approach organizations used when embarking on a master data management (MDM) endeavor and the results they achieved. The recent research reveals that while nearly nine out of ten users (89 percent) began their MDM journey using an in-house solution, nearly half have since moved to a packaged MDM solution. To ensure success in MDM projects, the research findings urged users to evaluate and select an MDM solution that focuses on their specific business needs, incumbent information, and technology architectures.

Posted by Chris Mc @ 6:12am GMT

Siperian, Inc., -- a leading provider of Master Data Management (MDM) solutions -- and Informatica Corporation (NASDAQ: INFA)-- the leading independent provider of data integration solutions -- recenty announced that Siperian has joined INFORM, Informatica's worldwide partner program. Through this partnership, organizations can deploy a comprehensive MDM solution combining Siperian’s MDM Hub with Informatica’s data integration, data quality and matching capabilities to create reliable, unified views of customers, products and suppliers from distributed data sources.

Siperian and Informatica also reaffirmed the OEM relationship between the two companies resulting from Informatica’s recent acquisition of Identity Systems, thereby ensuring uninterrupted service and upgrades to Siperian MDM Hub customers.

Posted by Chris Mc @ 10:19am GMT

Customer-facing communications have long been used as a way for companies to reinforce their brand and drive key messaging. They also provide organizations with an opportunity to solidify customer relationships and enhance the customer experience. However, most customer communications efforts fall short of delivering any real value as organizations continue to deliver messages that speak to an audience of “many” rather than to an audience of one level that customers expect.

Companies spend millions of dollars annually producing and distributing documents and customer facing communications that fail to capitalize on what they know about their customers. Not only is this practice a terrible waste of money and effort but also a direct hit to the bottom line as a recent study shows that two-thirds of customers who end a company relationship do so because they feel unknown or unwanted. Conversely, customers who feel nurtured and connected to their vendors are more likely to remain customers and recommend the company to others.

Posted by Chris Mc @ 9:15am GMT

StreamServe Inc., a global leader in dynamic document composition, management and delivery solutions, recently announced it has been recognized by Madison Advisors for delivering data and content from corporate applications to recipients in a multitude of formats and channels. According to a new research report entitled, Document Composition Market Study; Third Edition, StreamServe is credited for being well-suited for both transactional and interactive business applications. The comprehensive review of StreamServe suggests that the Company's software solutions extend enterprise business processes with the dynamic composition, management, and delivery of enterprise documents to customers, suppliers and partners through any channel regardless of application source. More specifically, StreamServe was recognized for its robust output management functionality, including post-processing, imposition and document brokering; open design interface which supports document templates created in multiple tools; and the application's SAP-certification which enables it to run on NetWeaver®.

Posted by Chris Mc @ 7:20am GMT

Companies wishing to start a master data management (MDM) project may be unsure where and how to begin. After all, MDM is a journey and success or failure at the first step either defines or dooms the further evolution of the project. Recently, industry analysts have been recommending a cautious approach to starting with MDM – suggesting that companies start with a single data type (such as customer), implement MDM using a small footprint (such as registry style) or deploy MDM solely with a data warehouse to improve reporting. Inherently these technology focused approaches reduce project risk and relieve the data governance burden. Companies may readily adopt these approaches as perfectly reasonable starting points and lean to a more risk-averse approach to their initial MDM implementation in hopes of mitigating risks. However, these same approaches may limit the scope and potential return on investment (ROI) from MDM since they do not attempt to solve the most pressing and difficult business problems.

Posted by Chris Mc @ 8:57am GMT

Siperian, Inc. today announced that it has been selected by Vhi Healthcare – Ireland’s largest provider of private medical insurance – to provide complete, real time views of its customers, insurance product offerings and relationships. Siperian MDM Hub will be used to better understand the information requirements of the company’s 1.57 million members and in order to deliver improved customer service, preventative healthcare information and insurance offerings. Supported from Siperian’s European operations, the Irish healthcare insurer expects to significantly reduce call center response times and better address the needs of its private healthcare customers.

Posted by Chris Mc @ 6:26am GMT

StreamServe® Inc., a global leader in dynamic document composition, management and delivery solutions, today announced that it has expanded its document solutions functionality to now support Radio Frequency Identification (RFID). The latest capabilities further enhance StreamServe’s existing logistics document solutions that already support bar-codes, high-volume printers, email, etc.

Built on industry standards and an open-architecture, StreamServe’s proven and scalable solutions enable manufacturers, retailers, and suppliers to extend their existing ERP and other back-end systems with an integrated document composition, management and delivery system. StreamServe enables organizations to respond to immediate RFID compliance mandates and, more importantly, deliver true business value across the enterprise and their supply chain.

Posted by Chris Mc @ 10:48am GMT

StreamServe® Inc., a global leader in dynamic document composition, management and delivery solutions, today announced the launch of a limited user Beta Program for its new, web-based document creation and administration application for end users -- Correspondence Manager. Designed to enable organizations to shift the document creation and management control from information technology (IT) to line of business users, Correspondence Manager enables organizations to blend design, data and content requirements. A solution that extends content dynamically, Correspondence Manager addresses the particular needs of communication intensive business units such as marketing, legal and call centers enabling the delivery of customized messages across a multitude of channels in both high-volume and ad-hoc scenarios.